Privacy Policy

Privacy Policy – ROI Group Limited t/a Pond Works

We are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who we are:

For the purpose of the Guide to the General Data Protection Regulation (GDPR), the data controller is ROI Group Limited, 2 Devereux Way, Horncastle, Linconshire, LN9 6AU.

Information which is automatically collected about you when you visit our website:

*We automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes.

*A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

*We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and to remember what you have added to your shopping cart. We will use the persistent cookies to: enable our website to recognise you when you visit.

*Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

*We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

*We use Youtube to host our videos, and Youtube will set a cookie in order to facilitate the streaming of the video to you, via our website.

*Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

Other personal information we may collect about you:

*We collect personal information, such as name, email, occupation, post code, invoice and despatch addresses when you register to process your order, manage your account, and post offers of products and services we think you would like.

You may give us personal data by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, or enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and financial and credit card information.

How we use your personal data

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available from us and on the website;

(d) send to you goods purchased from us or via the website, and supply to you services purchased from us or via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

 (i) deal with enquiries and complaints made by or about you relating to the website;

Our website financial transactions are handled through our payment services providers, WorldPay and PayPal. You should only provide your personal information to our payment service providers after reviewing their privacy policies, which you can find here.

How we protect your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by not checking the relevant boxes on our forms. You can also exercise the right at any time by contacting ROI Group Limited t/a Pond Works, 2 Devereux Way, Horncastle, Lincolnshire, LN9 6AU  or contact us by email at .

You can also unsubscribe from our email marketing by clicking the ‘Unsubscribe’ link from within an email.

Access to information

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR.

To exercise this right, contact ROI Group Limited t/a Pond Works, 2 Devereux Way, Horncastle, Lincolnshire, LN9 6AU or contact us by email at .

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our response administrator at ROI Group Limited t/a Pond Works, 2 Devereux Way, Horncastle, Lincolnshire, LN9 6AU.