Terms and Conditions

Contracting us to do work

Work will not be scheduled until we receive a signed acceptance of our quotation.

When you accept our quotation for work we may ask for a payment in advance towards equipment, material & other costs and / or staged payments.

Quotations

All quoted figures do not include VAT which must be added at the relevant current rate.

Access and services

You must provide access to site and power & water when work commences this includes a serviceable hosepipe.

Payment for work

Full and final payment is due on the day that work is completed by bank transfer, we do not offer credit terms under any circumstances. We can accept payment in cash, by cheque or by card by arrangement.

An advance payment towards goods and materials ordered may be required and on some projects interim payments may be required.

All materials and equipment remain the property of ROI Group Limited t/a Pond Works until all outstanding amounts have been paid in full.

If you are a business late paying for goods or a service we reserve the right to charge interest at 8% plus the Bank of England base rate and debt recovery costs.

Commencement and delays

You will be given notice of a commencement date in advance.

We endeavor to keep to commencement dates but delays do sometimes occur due to inclement weather, additional work required on projects or other reasons beyond our control.

Pond repairs

Identifying and repairing leaks and damage to ponds and systems may not be straight forward and making a diagnosis and / or repair could involve repeat visits that are chargeable. If repairs can not be made due to the nature of damage  found during  a diagnosis or once work has commenced to make repairs we will advise of possible remedies and provide a quotation for rectification. If you do not want work to continue you will be charged for work completed including a full day when work ceased. 

Advice

There may be a charge for our visit, advice over the telephone, email or in person at our premises is free but a charge will be made if we visit your premises for advice.

Work outside our normal working area

Where we provide our services outside our normal working area a charge may be made for an initial visit & assessment. If subsequently appointed you may be charged for overnight accommodation and food.

Fish and temporary holding facilities

If fish need to be temporarily removed from your pond we will provide temporary on-site facilities for the duration however we do not accept any responsibility for the loss of fish should this occur.

If these facilities are required before work commences or for a longer period we can hire them out.

You will be charged for loss or damage to our tanks or equipment.

Planning Permission

If planning permission is required it is the customer responsibility to obtain it before work commences.

Guarantees

If equipment is supplied and requires replacement under guarantee, any guarantee ONLY covers the equipment and does not cover the cost of our attendance at your premises, equipment testing, maintenance, de-installation or re-installation of equipment for which a charge will be made. It is your responsibility to return the equipment to our warehouse at your expense for testing and replacement if valid.

Statutory Rights

Your statutory rights are not affected by these terms and conditions.

Privacy Policy

Please see our privacy policy here.